The Cosmopolitan of Las Vegas reopens its doors to the public on June 4 at 10 a.m. PST. Following Nevada Governor Steve Sisolak’s directive on May 26 permitting gaming properties to return to business on June 4, and upon receiving approval from the Nevada Gaming Control Board, The Cosmopolitan prepares to welcome guests back to the luxury casino-resort. As health and safety remain a top priority, The Cosmopolitan has implemented strict guidelines that meet or exceed the standards set by local, state and federal authorities.
“In the past ten years, we have had the privilege of creating environments that house lasting memories for many. And while our world has changed, our commitment to the wellbeing of our guests, CoStars [Cosmopolitan employees] and community remains. As we all acclimate to this new normal, we know the travel experience our guests have grown accustomed to will be altered. However, we are committed to delivering the exceptional service, energy and dedication that our CoStars provide and our guests seek. We look forward to welcoming our guests back to the resort soon.” – William P. McBeath, President & Chief Executive Officer of The Cosmopolitan of Las Vegas
Health & Safety Standards
Under the guidance of health and safety professionals, The Cosmopolitan created a comprehensive, internal plan, The Cosmopolitan Commitment, which builds upon existing health and safety procedures and addresses new operational and reporting processes. An extensive range of enhancements, including advanced cleaning and sanitization protocols, have been implemented resort-wide. Measures include dedicated CoStar training, social distancing guidelines, non-invasive temperature screenings, floorplan and furniture reconfiguration, signage installations, in-room sanitization amenity for guests and more.
Additional offerings that further support health and safety efforts:
· A standout feature provided to guests can be found in the resort’s distinct room design. More than 70% of the 3,033 guest rooms at The Cosmopolitan feature open-air access from a private terrace.Guests who book a room with a terrace can easily step outside for fresh air at any time during their stay.
· The Cosmopolitan’s chat bot and 24/7 digital concierge, Rose, provides contactless guest service and resort information through a guest’s personal cellular device. With a text to Rose, guests can get assistance ordering room service, requesting housekeeping services, making restaurant reservations, and have a direct connection to concierge, guest services, hotel room check-out and more.
· Additionally, QR (Quick Response) codes will be utilized at various bars and restaurants as a touchless option for guests to view menus. QR codes will be introduced to additional areas throughout the resort in the coming weeks.
Further details for guests and visitors can be found on The Cosmopolitan’s Health & Sanitization webpage.
The Cosmopolitan will reopen with a multi-phased approach. Hotel reservations and an initial set of venues and amenities will open with the resort followed by a slow reintroduction of additional outlets in the coming months. Reservation dates are now open for booking and a curated summer promotion is available on the Offers page of the resort’s website. Additionally, The Cosmopolitan will waive paid self-parking for all guests. Valet parking will continue to remain complimentary for hotel guests as previously offered.
The following venues and amenities will be available for guests beginning June 4. Additional information, including instruction for making a reservation and hours of operation, can be found on The Cosmopolitan’s website.
· Restaurants: The majority of The Cosmopolitan’s Restaurant Collection will open with the resort. This includes: Beauty & Essex, Blue Ribbon, Block 16 Urban Food Hall (including District: Donuts. Sliders. Brew., Tekka Bar, Hattie B’s, Lardo and Pok Pok Wing), China Poblano, Eggslut, Estiatorio Milos, Jaleo, Holsteins, Milk Bar, Overlook Grill, Scarpetta, Starbucks, STK, The Henry, The Juice Standard, The Pizzeria and Zuma.
· Bars & Lounges: The Chandelier, Vesper Bar, CliQue Bar & Lounge and Race & Sports Book Bar will open with the resort.
· Gaming: The casino floor, high limit rooms and the Race & Sports Book will be available for guests at the time of reopening.
· Spa, Salon & Fitness: Sahra Spa, Salon & Hammam will open daily. The Boulevard and The Chelsea tower fitness centers as well as the outdoor tennis courts will also be open and accessible to hotel guests.
· Pools: The Boulevard Pool will open with the resort, with appropriately spaced lounge chairs, daybeds and cabanas, with dedicated cocktail service, available for guests.
· Retail: A variety of retail shops will open with the resort.
Venues pertaining to entertainment, nightlife or spa remain closed for the time being. Updates and additional venue openings with hours of operation can be found on the Travel Updates page on The Cosmopolitan’s website.
The Cosmopolitan is dedicated to serving the local community through a variety of initiatives, now more than ever in an effort to give-back to first responders and local charities in need.
· Honoring First Responders: The Cosmopolitan honors first responders who have been at the frontlines of the COVID-19 crisis with 25% off room bookings now through the end of the year. First responders can book their room reservation by calling 800-435-0005.
· The Giving Module: The resort continues its efforts through the Giving Module program, which provides guests with the option to donate change from their slot play winnings to a local charity organization. Beginning in June, charitable beneficiaries include HELP of Southern Nevada, Goodie Two Shoes, American Heart Association and Veterans Village. These are in addition to a local non-profit organization benefiting first responders, which will be announced in the coming weeks. In further support of the selected charities, The Cosmopolitan matches up to $10,000 of all donations each quarter. Organizations interested in benefiting from The Cosmopolitan’s Giving Module program should reach out directly to GivingModuleProduct@everi.com to be considered.